Psychic Medium Valentina 

I had a great experience with Dr. Alexander Malone. He is a very knowledgeable and skilled doctor who makes you feel comfortable from the moment you walk in. He always has a kind demeanor and often a smile, which makes the experience even better. Dr. Malone performed my eardrum tubing procedure, and I’m truly grateful for his expertise and care. Everything went smoothly, and I felt well taken care of throughout the process. If you need an excellent ENT specialist, I highly recommend Dr. Malone!

I had a fabulous experience with this practice. The staff was very nice and helpful during the scheduling process and getting everything done with my insurance company. Dr. Malone was amazing. I have been coughing for months and he was able to figure it out immediately. After two days of the routing that he prescribe the cough subsided and I am seeing him in six weeks.

Dr. Chow worked very hard to be friendly and spent time with me. He came in and overestimated my BMI predicated on an additional 100 pounds; I weigh 295 he gave me the BMI for 395. When I questioned this he opened up his “cheat sheet” and he told me that my weight would have to come down 30 more pounds. I knew thi was wrong, but the doctor was doubling down on his mistake. My primary care doctor, James Swoager, had already confirmed I am a full candidate. I have been on a GLP 1 and working specifically toward this goal. I have obstructive sleep apnea and this surgery is potentially the difference between life and death for people like me. I went home and researched and found Dr. Chow is wrong. I tried to contact him, but he is unreachable. There is no contact info for Dr. Chow, listed or given, so I contacted another doctors staff, and they said they will pass this along to Dr. Chow. This morning the person from scheduling called, two days after I had seen Dr. Chow. He again told me that I am too heavy for the surgery. I disputed it with him, he looked it up and apologized to me and told me that I am correct I was being assessed erroneously at an additional 100 pounds. Why didn’t the doctor understand that when I disputed it with him? Then the scheduling agent, who was very nice and professional, told me that I would need to stop my GLP1 for 2 weeks when Dr. Chow told me it was just one. I can do this, but it is misinformation, giving no information is better than giving wrong information. Then my procedure has to be put off even longer because Dr. Chow is on vacation. I can not allow Dr. Chow to do my surgery, how can I trust someone with my well being when they can’t get the little things correct and they are unapproachable? This is alarming! My advice listen to your gut. I honestly feel my insurance should be refunded for the office visit and so should my copay, I will be contacting Cigna and explaining this to them.

I have called this office multiple times, left multiple voicemails with "office managers" and medical assistants and have not received a single call back. I've sent portal messages to my nurse and doctor, nothing. If a patient tells you they are having an extreme reaction to a medication, the LEAST YOU DO is call them back and tell them what to do. Horrible experience and a complete was of $500!!! This place will take your money and run. EDIT: I emailed the "patient relations manager" in their response and never heard back. What a surprise.

The office is well-run, everyone is very friendly and at the same time, professional. I feel confident I am getting the best care for my ears and hearing.